Jeffrey Costello
About Jeffrey Costello
Jeffrey Costello is an Operations Analyst II at MAXIMUS in the Greater Boston Area, with a background in journalism and extensive experience in document management and process automation.
Current Role at MAXIMUS
Jeffrey Costello has been working as Operations Analyst II at MAXIMUS since 2018 in the Greater Boston Area. In this role, he oversees the internal Information Systems Request Process, which includes tasks such as triage, requirements gathering, and Jira curation. He facilitates weekly prioritization meetings with management to help inform development team schedules. Additionally, he provides logistical and analytical support for various projects within the Project Management Office, including the drafting of documentation and reviewing of data sets.
Previous Experience at MAXIMUS
Prior to his current role, Jeffrey Costello worked in several positions at MAXIMUS. From 2015 to 2018, he served as Document Management Team Lead, where he operated in both the Greater Boston Area and Reston, Virginia. Before that, he was a PEC Indexing & Document Management Clerk from 2014 to 2015 in the Greater Boston Area.
Early Career and Internships
Jeffrey Costello's earlier career includes a variety of roles in the field of journalism and editorial work. From 2011 to 2012, he served as Editor in Chief at Chimes, Inc., and prior to that as Online Co-editor from 2010 to 2011. He also had a short-term internship as a Contributing Editor at Marooners' Rock in 2011 for three months. Additionally, he held various reporter and editorial positions at The CHIMES during his time at Morrisville State College from 2009 to 2012.
Educational Background
Jeffrey Costello earned his Bachelor of Science in Journalism and Communication for Online Media from the State University of New York College of Agriculture and Technology at Morrisville. He completed his studies over a span of five years, from 2007 to 2012.
Key Projects and Initiatives
During his tenure at MAXIMUS, Jeffrey Costello has been involved in significant projects and initiatives. Notably, he co-led the Work From Home Deployment Efforts during the COVID-19 pandemic, coordinating with IT for imaging workstations and managing inventory. He also implemented process automation in critical operational areas, leading to annual cost savings of about $200,000.