Jeffrey Quezada
About Jeffrey Quezada
Jeffrey Quezada is a Contact Center Supervisor at MAXIMUS with over a decade of experience in the customer service industry, recognized for his outstanding performance with the 2021 MAXIMUS MVP Award.
Company
Jeffrey Quezada currently works at MAXIMUS, a leading provider of health and human services worldwide. In his role, he operates from the Greater New York City Area, managing and supervising contact center operations to ensure efficient service delivery.
Title
Jeffrey Quezada is the Contact Center Supervisor, a position he has held since 2017. In this role, he is tasked with overseeing day-to-day operations, guiding team performance, and ensuring seamless client and customer interactions.
Education and Expertise
Jeffrey Quezada studied Business Administration and Management at Universidad Catolica Santo Domingo from 2007 to 2010. He has over a decade of experience in the customer service and contact center industry, specializing in skill enhancement and multi-tasking in fast-paced environments.
Background
Before his current role, Jeffrey Quezada held various positions at MAXIMUS, including Contact Center Team Lead from 2015 to 2017, Customer Service Specialist IV for two months in 2015, and Customer Service Specialist III from 2014 to 2015. This progression showcases his in-depth understanding of customer service operations.
Achievements
Jeffrey Quezada was honored with the 2021 MAXIMUS MVP Award for his outstanding performance. This recognition reflects his commitment to excellence and ability to drive team success in achieving organizational goals.