Jennifer "Jj" Johnson, MBA, Pmp, Csm
About Jennifer "Jj" Johnson, MBA, Pmp, Csm
Jennifer 'Jj' Johnson, MBA, PMP, CSM, is the Director of Customer Engagement and Delivery at Maximus, with over 15 years of experience in program management, strategic planning, and organizational change.
Title: Director of Customer Engagement and Delivery at Maximus
Jennifer 'Jj' Johnson currently serves as the Director of Customer Engagement and Delivery at Maximus, a position she has held since 2022. In this role, she leverages her extensive experience in program management, strategic planning, and process improvement to drive customer success and engagement. Her leadership focuses on fostering client relationships and ensuring the delivery of high-quality services.
Professional Experience at Sierra7, Inc.
From 2020 to 2022, Jennifer worked at Sierra7, Inc. as a Program Manager, located in Scottsdale, Arizona. During her tenure, she managed multiple high-profile projects and was instrumental in implementing effective project management methodologies. Her responsibilities included coordinating project teams, ensuring timely deliverables, and maintaining stakeholder relationships.
Educational Background: PhD in Organizational Management and Leadership
Jennifer achieved her Doctorate of Philosophy in Organizational Management and Leadership from the University of Rockies, studying from 2009 to 2017. Her academic focus on leadership equipped her with advanced knowledge in organizational change management and strategic leadership, skills that she applies in her professional roles.
Certifications: PMP, CSM, Change Management
Jennifer holds multiple industry-recognized certifications, including Project Management Professional (PMP) and Certified ScrumMaster (CSM). She also obtained a Change Management Certification from ProSci in 2007. These certifications underscore her expertise in project management, Agile methodologies, and organizational change.
Mission and Leadership Philosophy
Jennifer is driven by a mission to influence and inspire people to work toward common goals that serve the public good. She aims to create lasting relationships with clients and stakeholders, leading integrated requirements and process re-engineering teams. Her approach to leadership emphasizes strategic planning, innovation, and continuous improvement.