Jennifer Leung
About Jennifer Leung
Jennifer Leung is a Contact Center Supervisor-Bilingual at MAXIMUS with over 9 years of experience in supervising bilingual contact centers and a strong background in leadership and customer service management.
Title and Current Role
Jennifer Leung is a Contact Center Supervisor-Bilingual at MAXIMUS in New York, New York. She has held this position since 2014, bringing over 9 years of experience in supervising bilingual contact centers to her role. Her responsibilities include managing contact center operations, ensuring effective communication across diverse linguistic capabilities, and guiding team members to deliver high-quality customer service.
Previous Experience at Fancy Jewelry
Before joining MAXIMUS, Jennifer Leung worked at Fancy Jewelry in New York, New York. She began as a Retail Sales Associate from 1993 to 2001, accumulating 8 years of customer service and sales experience. Following this, she was promoted to Retail Sales Manager, a role she held from 2001 to 2013. During her 12 years as manager, she honed her skills in leadership, team management, and strategic planning within the retail sector.
Education at Baruch College
Jennifer Leung completed her Bachelor of Business Administration (BBA) at Baruch College, focusing on International Marketing and Psychology. Her academic background has provided her with a comprehensive understanding of marketing principles and human behavior, which she leverages in her professional roles to enhance customer interactions and strategic planning.
Expertise in Government Administration
Jennifer Leung possesses significant expertise in strategic planning within the government administration sector. She has a comprehensive understanding of the New York State of Health's operations and processes, which she utilizes to improve contact center efficiency and ensure compliance with state regulations.
Advanced Microsoft Excel Skills
In her role at MAXIMUS, Jennifer Leung utilizes advanced skills in Microsoft Excel for data analysis and reporting. Her proficiency in Excel allows her to effectively track performance metrics, generate insightful reports, and make data-driven decisions to optimize contact center operations.