Jeremy Atkinson
About Jeremy Atkinson
Jeremy Atkinson is a Project Manager at Maximus in Lexington, Kentucky, with extensive experience in leadership and process improvement.
Current Role at Maximus
Jeremy Atkinson is currently employed as a Project Manager at Maximus, a role he has held since 2013. He is responsible for overseeing a team of over 1300 customer service representatives. His leadership is crucial in ensuring the smooth operation and productivity of his team. Atkinson collaborates closely with vendor managers and subcontractors to maintain and nurture successful working relationships, demonstrating his proficiency in partnership and negotiation.
Previous Experience at Vantiv
Prior to his current role, Jeremy Atkinson worked at Vantiv from 2010 to 2013. In his position as Command Center Supervisor, he managed a team, ensuring that operational metrics and service levels were met. This role underscored his capabilities in team leadership and operational oversight, laying the groundwork for his subsequent managerial responsibilities.
Experience at Hewlett-Packard
Jeremy Atkinson's tenure at Hewlett-Packard spanned over a decade from 1998 to 2010. He initially worked as a Technical Support/Customer Service Representative (1998-2001), a Quality Assurance Analyst (2001-2004), and then as a Service Relations Supervisor (2004-2010). These roles collectively contributed to his comprehensive understanding of customer service dynamics, quality assurance processes, and service relations management.
Leadership and Management Skills
Throughout his career, Jeremy Atkinson has demonstrated significant leadership and management skills. At Maximus, he oversees a large team of over 1300 customer service representatives. His role requires him to identify, analyze, and implement operational efficiencies, which contributes to increased productivity. Additionally, he works with operational leadership to support the development and monitoring of volume forecasts, showcasing his strategic planning and forecasting expertise.