Jess L.
About Jess L.
Jess L. is a Senior Business Analyst at MAXIMUS with extensive experience in vendor and contractor relationship management, system engineering, and project management.
Current Role at MAXIMUS
Jess L. has been serving as a Senior Business Analyst at MAXIMUS since 2014. In this role, Jess is responsible for analyzing business processes, identifying areas for improvement, and implementing solutions to optimize efficiency and operational quality. Jess collaborates with developers and subject matter experts to establish technical vision and enhance business functionality.
Previous Experience at Technical Management Consultants
Before joining MAXIMUS, Jess L. held the position of Technical Acquisition Manager at Technical Management Consultants in the Greater Seattle Area. During the nine-month tenure from 2013 to 2014, Jess was involved in managing technical acquisitions and ensuring seamless integration within the company's operations. This role required a deep understanding of technical systems and strategic planning.
Work History in Telecommunications
Jess L. has extensive experience in the telecommunications industry, having worked in various roles such as Vendor & Project, IT Corp. Governance Manager at Systems Integrations Consultants in 2009 and Availability and Service Assurance Analyst at Comcast from 2009 to 2011 in Colorado. These roles involved managing vendor relationships, ensuring service availability, and maintaining high standards of customer service.
Educational Background
Jess L. holds a Bachelor of Science degree from Ashwood University, which was completed between 2002 and 2004. This educational background has provided a strong foundation in system engineering, business analysis, and project management, enabling Jess to excel in various technical and managerial roles throughout their career.
Skills and Expertise
Jess L. is bilingual, fluent in English and Spanish, and brings over six years of experience in vendor and contractor relationship management within the Telecommunications Network and Construction industries. Jess has more than five years of experience in system engineering and administration on complex systems, including disaster recovery and real-time voice communication systems. Jess is also skilled in rolling out new call centers and consolidating existing sites, with a strong ability to design and implement process improvements.