Jessica Jordon
About Jessica Jordon
Jessica Jordon is a Customer Service Representative at MAXIMUS with a background in account management, telecommunications, and member services.
Title
Jessica Jordon is currently working as a Customer Service Representative at MAXIMUS. Her role involves providing support to customers, addressing their concerns, and ensuring satisfaction with the provided services.
Career History at Paramount Equity Mortgage, LLC
Jessica Jordon worked as an Account Executive at Paramount Equity Mortgage, LLC in Rancho Cordova, California for three months in 2017. Her responsibilities included managing client accounts, facilitating communication between clients and the company, and handling various administrative tasks.
Experience at AppleOne Employment Services
In 2015, Jessica Jordon served as a Member Services Associate at AppleOne Employment Services for two months in Rancho Cordova, California. During her tenure, she assisted members with their inquiries, provided support to the team, and contributed to the efficient operation of the services.
Telecommunications Specialist at K-Designers
From 2013 to 2015, Jessica Jordon worked as a Telecommunications Specialist at K-Designers in Rancho Cordova, California. She was responsible for handling telecommunications tasks, managing communication systems, and ensuring smooth operational workflows.
Education and Expertise
Jessica Jordon studied at Asher College from 2016 to 2018. She previously attended Lake Tahoe Community College, focusing on Elementary Education and Teaching from 2008 to 2010. This educational background has equipped her with valuable knowledge and skills applicable to her career in customer service and administrative roles.
Leadership and Mentoring Skills
In her current role, Jessica Jordon demonstrates leadership skills by stepping in for supervisors when they are unavailable. She also trains new hires, mentoring them on effective call handling techniques to ensure they are well-prepared for their roles.
Administrative Duties and Communication
Jessica Jordon handles both external and internal communication systems as part of her responsibilities as a backup receptionist. Additionally, she organizes, arranges, and coordinates meetings, which are part of her administrative duties at MAXIMUS.