Jetro Caldeira Jr.
About Jetro Caldeira Jr.
Jetro Caldeira Jr. is a Customer Service Representative at Maximus with expertise in Massachusetts Medicaid, focusing on member eligibility and provider relations.
Current Role at Maximus
Jetro Caldeira Jr. is currently employed as a Customer Service Representative at Maximus. Since 2019, he has been working in Boston, Massachusetts, where he focuses on serving customers with a variety of needs. His responsibilities likely include handling inquiries, resolving issues, and providing valuable support to members, particularly in relation to Massachusetts Medicaid.
Previous Experience at MIT Coop
Before his current role, Jetro Caldeira Jr. worked as a Bookseller at MIT Coop for a period of 3 months in 2019, located in Cambridge, Massachusetts. In this position, he would have been responsible for assisting customers with their purchases, handling inventory, and providing information on various books. His experience here would have helped him develop essential customer service skills.
Education at University of Massachusetts Boston
Jetro Caldeira Jr. pursued higher education at the University of Massachusetts Boston, where he earned a Bachelor of Arts in English. His studies spanned three years from 2016 to 2019. This academic background would have honed his skills in communication, critical thinking, and analysis, providing a solid foundation for his professional career.
Academic Background at Bunker Hill Community College
Before attending the University of Massachusetts Boston, Jetro Caldeira Jr. studied at Bunker Hill Community College. From 2013 to 2015, he completed an Associate of Arts degree in English. This experience provided him with a robust understanding of the English language and helped lay the groundwork for his subsequent studies and professional roles.
High School Education at Somerville High School
Jetro Caldeira Jr. completed his high school education at Somerville High School, where he earned a High School Diploma from 2009 to 2013. This foundational education equipped him with the essential knowledge and skills that would later support his academic and professional achievements.
Expertise in Massachusetts Medicaid
Jetro Caldeira Jr. has expertise in Massachusetts Medicaid, specifically focusing on member eligibility and provider relations. His role likely involves assisting members with understanding and accessing their benefits, ensuring compliance with policies, and facilitating smooth interactions between members and healthcare providers.
Skills in Handling Phone Applications and One Care Services
As part of his professional skill set, Jetro Caldeira Jr. is adept at handling phone applications and managing One Care services. His expertise in this area would involve providing guidance to members over the phone, resolving any issues related to applications, and ensuring that One Care services are efficiently coordinated.
Experience in Coordinating Transportation Services
Jetro Caldeira Jr. has experience in coordinating transportation services as part of health plan management. This role entails organizing transportation for members to and from medical appointments, ensuring that these services are accessible and meet the needs of the individuals involved. His work in this area supports the overall objective of providing comprehensive health plan management.