Jo Ann Conley
About Jo Ann Conley
Jo Ann Conley is a Bilingual Medical CSR with over 25 years of experience in customer service and data entry, currently working at MAXIMUS, Billing Experts, and Kinetic Concepts in San Antonio, Texas.
Title
Jo Ann Conley is currently employed as a Bilingual Medical Customer Service Representative (CSR) at MAXIMUS.
Current Roles
Jo Ann Conley is actively working in multiple roles, including a Bilingual Medical CSR at MAXIMUS, a Billing Clerk at Billing Experts, and a Customer Service Representative at Kinetic Concepts. All these roles are based in San Antonio, Texas.
Previous Employment
Jo Ann Conley has amassed extensive experience through various roles. She served as a Clinical Specialist at CVS Health for six months from 2017 to 2018. She also has experience as a Dispatcher at Dahill (2010-2011) and as a Distribution Clerk II at CVS Caremark Corporation (2006-2009) in San Antonio, Texas. Earlier in her career, she worked as a Medical Secretary and Billing Tech II at Select Staffing (2003-2006) and as a Work-Study in the financial aid department at Career Point College (2003-2004). From 1999 to 2003, she worked in corrections at Lewis Complex, Stiner Unit-Max Sec, and Florence State Prison in Arizona.
Education and Certifications
Jo Ann Conley holds a certification in Medical Billing and Coding from Southern Careers Institute-San Antonio (2016). She studied Criminal Justice/Police Science at Axia College in Phoenix (2006-2007) and earned a certification for the Department of Corrections from Rio Salgado College (2001-2002). Additionally, she has a double major in the medical field with certifications in Phlebotomy and as a Medical Secretary. She is also a certified medical biller and coder.
Professional Expertise and Experience
With over 25 years of experience in customer service and data entry, Jo Ann Conley has developed a robust professional background. She has six years of experience in medical billing, handling Medicare, Medicaid, CHAMPUS, TRICARE, and private insurance claims. Additionally, she has four years of experience working in various capacities within the Department of Corrections, from General Population to Maximum Security, where she was a member of the DART team and applied deadly force when necessary.