Jomayra Ramirez
About Jomayra Ramirez
Jomayra Ramirez is a Masshealth Premium Billing Research Specialist at Maximus with a background in customer service and marketing.
Current Title and Role
Jomayra Ramirez is a Masshealth Premium Billing Research Specialist currently employed at Maximus. She has been working in this role since 2014. Her position involves detailed research and management of premium billing processes, where she ensures accuracy and compliance with Masshealth guidelines. The role demands a high level of attention to detail and proficiency in customer service and research skills. She is based in Reston, Virginia, United States.
Previous Positions
Before her current role, Jomayra Ramirez worked as a Masshealth Customer Service Representative at Maximus from 2012 to 2014. In this capacity, she was responsible for addressing customer inquiries and providing support related to Masshealth services. Additionally, she spent four years (2008 to 2012) at Target in Minneapolis, Minnesota, working as a Guest Service Attendant. This position included responsibilities such as managing customer interactions and assisting with various service needs. She briefly worked as a cashier at Target in 2008. Jomayra has also gained experience as a Student Teacher at the Dorchester Community Center for the Visual Arts from 2006 to 2007.
Education and Academic Background
Jomayra Ramirez has a strong academic background in Marketing. She earned a Bachelor's degree in Marketing from Johnson & Wales University between 2010 and 2012. Prior to obtaining her bachelor's degree, she completed an Associate's degree in Marketing from the same university from 2007 to 2009. Jomayra also studied Theatre at Boston Arts Academy from 2003 to 2007, which indicates her diverse interests and skills. Furthermore, she plans to pursue a Master's degree in Human Services while continuing her full-time professional commitments.
Professional Skills and Interests
Jomayra Ramirez specializes in customer service and research. Her professional experience highlights her ability to excel in both independent and team settings. She has developed a strong interest in learning and discovering new things, which has been a driving factor in her career growth. Her roles have required a meticulous approach to problem-solving and efficient management of customer relations and billing processes.