Joseph Glaser
About Joseph Glaser
Joseph Glaser is a Call Center Supervisor at Maximus with extensive experience in IT management and customer satisfaction.
Current Title and Position
Joseph Glaser is currently serving as a Call Center Supervisor at Maximus. He has been in this role since 2021. Glaser supervises call center operations in Phoenix, Arizona, ensuring high levels of customer service and operational efficiency.
Previous Experience at Insight
In 2020, Joseph Glaser worked as a Service Desk Manager at Insight for three months in Tempe, Arizona. During his tenure, he managed service desk operations and ensured that service levels were maintained and surpassed to meet organizational objectives.
Long-term Role at Cable ONE
Joseph Glaser held a significant role at Cable ONE as the Manager of IT Desktop Support from 2000 to 2019 in Phoenix, AZ. Over his 19-year tenure, he led desktop support operations, driving improvements in service delivery and establishing a robust IT support structure.
Educational Background
Joseph Glaser studied at Central City Community College, where he completed an undergraduate curriculum in an unspecified field. Although the exact duration of his studies is not specified, his educational background provided a foundation for his professional career.
Achievements and Contributions
Joseph Glaser achieved a 98%+ customer satisfaction rate and received the 'Highest Associate Satisfaction' leadership rating in 2015 and 2016. He played a crucial role in the organizational split between Engineering and Operations at Cable ONE by leading key strategic initiatives. Additionally, Glaser was instrumental in introducing and establishing Lean IT standards and ITIL certifications within the company.