Joseph Miranda
About Joseph Miranda
Joseph Miranda is a Customer Service Specialist at MAXIMUS with a background in financial services and special education.
Title
Joseph Miranda is a Customer Service Specialist currently working at MAXIMUS.
Current Role at MAXIMUS
Joseph Miranda has been serving as a Customer Service Specialist at MAXIMUS in Albany, New York, since 2014. In this role, he contributes to providing exceptional customer service and resolving client issues efficiently.
Previous Experience at Bank of America
Joseph Miranda worked at Bank of America as a Settlement Clerk from 1996 to 2009, a role he held for 13 years in Malden, MA. During his tenure, he demonstrated problem-solving skills, particularly during the acquisition of FleetBoston Financial. Additionally, he executed quality control and performed reconciliation functions for the mutual fund area of the financial services company.
Education and Certifications
Joseph Miranda earned a certificate as a Medical Insurance Specialist/Medical Biller from Branford Hall Career Institute-Albany Campus in 2013. Furthermore, he holds a Bachelor of Science in Teaching Special Education from Boston University, which he completed between 1981 and 1985.
Skills and Competencies
Joseph Miranda is known for his ability to build relationships across multiple departments, execute quality control measures, and perform reconciliation functions. He is a quick learner of internal processes and computer systems, making him a valuable asset in dynamic work environments.