Joshua Curtis
About Joshua Curtis
Joshua Curtis is a Call Center Manager at MAXIMUS in East Lansing, Michigan, with extensive experience in operations management and call center training.
Current Title and Company
Joshua Curtis has been serving as a Call Center Manager at MAXIMUS since 2017. In his role, he operates out of East Lansing, Michigan. His responsibilities include overseeing call center operations and ensuring the delivery of high-quality services.
Previous Roles and Companies
Before his current role, Joshua Curtis held several positions at Inovalon, including Operations Manager, Senior Lead Review Specialist, Lead Review Coordinator, Field Reviewer Specialist, Review Coordinator, and Administrative Coordinator. His tenures at Inovalon span from 2007 to 2017. He was also the owner of Advantage Remote Computer Services LLC from 2011 to 2013.
Education and Academic Background
Joshua Curtis studied General Studies at Lansing Community College and obtained an Associate's Degree in 2017. He also earned a degree in Computer and Information Sciences and Support Services from the same institution from 2010 to 2012. Additionally, he pursued Business/Corporate Communications at The University of Memphis from 1998 to 1999.
Expertise in Call Center Operations
Joshua Curtis possesses significant expertise in call center operations, including training and quality assurance. He has developed call center supervisor skills and has strengthened call center capabilities through direct reports. He is adept at using technologies including NICE Perform, MapPoint, and InfoPath to create solutions for various challenges in call centers.
Specialized Skills and Methodologies
Joshua Curtis specializes in operations management, training, curriculum development, and adult education. He utilizes team-oriented methodologies to address challenges and enhance call center performance. His technological capabilities and approach to team management have been instrumental in his roles throughout his career.