Joshua Simmonds
About Joshua Simmonds
Joshua Simmonds is the Contact Center Operations Manager at MAXIMUS in Rochester, New York, managing 132 team members across 11 teams. He has over six years of managerial experience at MAXIMUS and extensive expertise in contact center operations.
Title
Joshua Simmonds currently holds the position of Contact Center Operations Manager at MAXIMUS, based in Rochester, New York. He has been in this role since 2017.
Professional Background
Joshua Simmonds has accumulated extensive experience in the contact center industry. His career at MAXIMUS began in 2016 as a Contact Center Supervisor. He briefly served as Interim Contact Center Operations Manager in 2017 before taking on his current role. Prior to MAXIMUS, he was a Call Center Team Manager at Concentrix in Rochester from 2015 to 2016. His career also includes a directorial stint at Nick Vertucci Real Estate Academy and various roles at Sutherland Global Services and Paychex.
Education and Expertise
Joshua Simmonds studied Communication and Media Studies at Monroe Community College, where he nearly completed an associate degree from 2003 to 2006. He is also an alumnus of Hilton High School, where he completed his high school education in 2003. His educational background has equipped him with skills applicable to communication and media, crucial for his roles in contact center operations.
Management Experience
In his current role at MAXIMUS, Joshua Simmonds manages a total of 132 team members across 11 teams. His responsibilities include overseeing large teams and their supervisors, ensuring efficient contact center operations. This role capitalizes on his extensive experience in managing contact center environments.