Joyce Smith
About Joyce Smith
Joyce Smith is an Application Support Technician at Maximus, with extensive experience in customer care and hospitality management.
Company: Maximus
Joyce Smith currently works at Maximus, based in Reston, Virginia, United States. She began her role as an Application Support Technician in February 2015. Maximus focuses on improving government programs, and Joyce contributes to this mission by supporting technology solutions tailored for government agencies. Her work is integral in delivering business process solutions that enhance the lives of participants in health, welfare-to-work, and child support programs.
Title: Application Support Technician
As an Application Support Technician at Maximus, Joyce Smith supports technology solutions designed for government agencies. Her role involves maintaining and optimizing applications that help improve the efficiency and effectiveness of these programs. Joyce’s contributions are critical to enhancing operational workflows and service delivery in various sectors, including health, welfare-to-work, and child support.
Previous Roles at Marriott International
Before joining Maximus, Joyce Smith worked at Marriott International in Bethesda, Maryland. In 2015, she served briefly as a Customer Care Specialist. Prior to that, she held the position of Customer Care Sales Specialist from 2014 to 2015. These roles involved providing excellent customer service and support, which equipped her with valuable interpersonal and problem-solving skills.
Education and Expertise: Johnson & Wales University
Joyce Smith attended Johnson & Wales University, where she studied Accounting. She achieved an Associates degree in the field from 1994 to 1996. This educational background provided her with a solid foundation in financial principles, analytical skills, and attention to detail, which she has applied throughout her career in various supervisory and support roles.
Experience in Hospitality Industry
Joyce Smith has extensive experience in the hospitality industry, having held various roles at prominent establishments. She was a Restaurant Supervisor at Holiday Inn Riverwalk from 2013 to 2014. Before that, she worked at Grand Hyatt San Antonio, where she was an Assistant Outlet Manager from 2011 to 2012, a Perks Supervisor in 2011, and a Perks Attendant from 2009 to 2011. These positions involved managing teams, providing customer service, and optimizing operational processes.