Juan Hamilton Retired
About Juan Hamilton Retired
Juan Hamilton is a retired Team Supervisor who worked at Maximus and has extensive experience in training and development roles at various companies, including American Express and Ancestry.
Current Position at Maximus
Juan Hamilton currently holds the position of Team Supervisor at Maximus in Salt Lake City, Utah. He has been in this role since 2018. His responsibilities likely involve overseeing team performance, coaching employees, and ensuring that the team's objectives align with company goals.
Previous Experience at Maximus
Juan Hamilton previously worked as a Trainer at Maximus for 11 months in 2017 in Sandy, Utah. In this role, he would have been responsible for training new employees, developing instructional materials, and facilitating professional development sessions.
Experience at Ancestry
In 2016, Juan Hamilton had a temporary assignment at Ancestry as a Change Management and Leadership Training Manager - Consultant. He worked there for 2 months in Provo, Utah, focusing on change management initiatives and leadership training programs.
Roles at American Express
Juan Hamilton has a rich history with American Express, where he held various roles from 2005 to 2015 in the Greater Salt Lake City Area. He served as a Customer Service and Balance Transfer Line of Credit Analyst, Customer Care Coach, Interim Team Leader for New Accounts Customer Service, Coach, and Learning Specialist. His tenure at American Express developed his skills in customer service, team leadership, coaching, and training.
Education Background
Juan Hamilton studied Textile Design at Rudolph Schaeffer School of Design from 1979 to 1983. Prior to that, he attended San Francisco State University for General Studies from 1977 to 1979. His educational background has likely provided him foundational skills in design and general knowledge.
Professional Achievements
Juan Hamilton significantly impacted training and operational efficiency in his roles. He reduced training costs by approximately $600,000 annually by streamlining the curriculum from seven weeks to four weeks. Additionally, he cut average handling time by over 200 seconds during on-the-job training and exceeded customer satisfaction goals by over 9%. These achievements highlight his expertise in training and performance optimization.
Community Involvement
Juan Hamilton actively volunteers in his community, sharing his training and development expertise. His contributions demonstrate his commitment to leveraging his professional skills for the benefit of his local community.