Julia Gonzalez Smith
About Julia Gonzalez Smith
Julia Gonzalez Smith is the Site Quality Lead at Maximus in El Paso, Texas, with extensive experience in quality assurance, customer service, and medical administration.
Current Position at Maximus
Julia Gonzalez Smith currently holds the position of Site Quality Lead at Maximus in El Paso, Texas. She began this role in 2023. In this capacity, she is responsible for overseeing quality assurance processes and ensuring that operational standards are met. Her work focuses on enhancing service delivery and maintaining compliance with organizational guidelines.
Previous Roles at Maximus
Prior to her current role, Julia served in multiple capacities at Maximus. She was a Trainer in 2023 for a brief period of 3 months, where she contributed to the development of training programs and facilitated learning for new employees. Before that, she held the position of Quality Specialist from 2018 to 2023 in London, Kentucky, where she monitored and improved quality metrics over a 5-year tenure.
Experience at General Dynamics Information Technology
Julia worked at General Dynamics Information Technology from 2014 to 2023 in London, Kentucky. She started as a Bilingual Customer Service Representative, offering support in English and Spanish for 11 months. She then advanced to the role of Quality Analyst, where she remained for 8 years, focusing on quality assurance and performance improvement measures.
Educational Background in Health and Medical Administration
Julia completed her Associate's degree in Health and Medical Administrative Services from Somerset Community College, studying from 2013 to 2017. Her education provided her with a solid foundation in medical administration, which is instrumental in her quality assurance roles. She has expertise in managing electronic health records, supported by her technical proficiency with Medisoft Clinical Software.
Multifaceted Professional Skills
Throughout her career, Julia has developed a diverse skill set that includes both customer service and quality assurance. She has a proven track record in process improvement and business analysis, which enhances her capacity to lead quality initiatives. Her bilingual abilities in English and Spanish have further augmented her role in customer-facing positions, allowing her to effectively communicate and support diverse clientele.