Julie Hamilton
About Julie Hamilton
Julie Hamilton is a Workforce Analyst at Maximus with over 12 years of experience in customer service and management within a call center environment.
Workforce Analyst at Maximus
Julie Hamilton currently works as a Workforce Analyst at Maximus, a role she started in 2020. She is based in the Washington DC-Baltimore Area. In this capacity, Julie leverages her extensive experience in customer service and call center management to optimize workforce operations. Her expertise in statistical analysis, budgeting, and planning plays a crucial role in enhancing the efficiency and effectiveness of the workforce. With over a decade of experience in various customer service roles, Julie brings a wealth of knowledge to her current position.
Former Customer Service Specialist at DC Health Benefit Exchange
Julie Hamilton worked at the DC Health Benefit Exchange as a Customer Service Specialist from 2013 to 2018. During her five-year tenure in the Washington D.C. Metro Area, she gained extensive experience in managing customer inquiries and resolving issues related to applications and eligibility determination. Her proficiency in using CRM systems like Salesforce and SharePoint helped streamline processes and improve customer satisfaction. Julie's background in customer service provided her with valuable insights into the healthcare benefits landscape.
Previous Role at the Department of Veterans Affairs
Before her tenure at the DC Health Benefit Exchange, Julie Hamilton worked at the Department of Veterans Affairs from 2008 to 2012. During these four years, she held a customer service role, supporting veterans with various inquiries and providing assistance related to their benefits. Her experience at the Department of Veterans Affairs further honed her skills in document management, customer service, and issue resolution, contributing to her overall expertise in the field.
Education and Expertise
Julie Hamilton holds a Bachelor of Applied Science (BASc) in Health Information/Medical Records Technology/Technician from Stratford University. She completed her degree from 2019 to 2022, acquiring in-depth knowledge in health information management. Her academic background complements her professional experience, equipping her with the skills needed to manage and analyze healthcare data effectively. Julie's education underscores her commitment to advancing her expertise in the intersection of health information technology and customer service.
Proficiency in Document and Records Management
Julie Hamilton is proficient in managing documents and records using various tools, including Salesforce, SharePoint, and CRM systems. Her expertise extends to proofreading documents, including both incoming and outgoing mail, ensuring accuracy and compliance. Julie's skills in document management are integral to her roles, enabling efficient handling of customer information and support inquiries. Her technical proficiency enhances her ability to streamline operations and maintain high standards of data integrity.