Julie Turman
About Julie Turman
Julie Turman is a Call Center Supervisor at Maximus with extensive experience in customer service and administrative roles in Charlotte, North Carolina.
Company
Julie Turman is currently employed at Maximus as a Call Center Supervisor. She has been with the company since 2022, working in the Charlotte, North Carolina area. Maximus is known for providing government services and solutions, indicating her engagement in an environment where customer service and effective communication are crucial.
Previous Employment
Before joining Maximus, Julie Turman worked at various organizations, often in supervisory roles. She served as a Call Center Supervisor at 4Ci from 2021 to 2022 for 6 months. Prior to that, she was a Team Supervisor at TDB Communications, Inc. from 2020 to 2021. She also held roles at Vanguard and Mecklenburg County as a Customer Service Representative and Administrative Assistant, respectively. These roles were predominantly based in Charlotte, North Carolina.
Call Center Supervisor Experience
Julie Turman has extensive experience in call center operations. In her role at Maximus, she supervises call center activities, ensuring that the team handles a significant volume of customer interactions effectively. Her previous positions at 4Ci and TDB Communications, Inc. further developed her skills in managing call center teams and maintaining high standards of customer service.
Administrative and Customer Service Roles
Julie's career includes various administrative and customer service roles. She worked as an Administrative Assistant at Mecklenburg County and D. Kent Prewette & Associates, where she managed calendars using Salesforce and coordinated with mobile notifications. As a Customer Service Supervisor at Morris Business Solutions - Xerox Agent, she was responsible for overseeing customer support and account management.
Education and Expertise
Julie Turman studied Communications at Wingate University and completed her General Studies from 1992 to 1997. Her educational background, combined with her professional experience, provides her with specialized knowledge in customer service, team management, and administrative tasks. She is proficient in handling a high volume of calls and chats, as well as managing marketing roles to increase awareness for Veterans with Disabilities.