Karen Hall
About Karen Hall
Karen Hall is a Dual Customer Service Representative at Maximus with extensive experience in brand identity management and association governance.
Current Role at Maximus
Karen Hall currently works at Maximus as a Dual Customer Service Representative and Chief Customer Officer (CCO). She has held this position since 2020. Maximus is a company known for providing government services to citizens through cost-effective program management and customer-centric operations. In this role, Karen deals with customer service issues while ensuring customer satisfaction and managing overall customer relations.
Past Experience at Asphalt Institute
Before joining Maximus, Karen Hall served as Member Services Manager at the Asphalt Institute from 2002 to 2020 in Lexington, Kentucky Area. Over her 18-year tenure, she was involved in the management of member services, focusing on association governance and brand identity. Her role demanded a deep understanding of member needs and the development of services and programs to cater to those requirements.
Professional Background at WYNCOM, Inc.
Karen Hall worked at WYNCOM, Inc. from 1993 to 2002, where she held the role of Print Production Coordinator / Team Leader. During her nine-year stint, she led print production teams and coordinated various projects, focusing on delivering high-quality print products. Her responsibilities included overseeing production schedules, quality control, and resource allocation.
Experience with Wilson & McQueen, PLLC
Karen's career began as an Office Manager at Wilson & McQueen, PLLC (formerly Wilson & Stanley), where she worked from 1985 to 1993 in Lexington, Kentucky Area. For eight years, she was responsible for office management duties, including administrative tasks, staff supervision, and day-to-day operational management. This role provided her with a foundation in office operations and management skills.
Education at University of Kentucky
Karen Hall studied at the University of Kentucky from 2001 to 2002. Although she attended for one year, her education played a significant role in shaping her career. The coursework and academic environment at the University of Kentucky provided her with knowledge and skills that have contributed to her professional development.