Karen Smith
About Karen Smith
Karen Smith is the Director of Operations at MAXIMUS, overseeing call centers and back office processing with over 25 years of experience in management and operations planning.
Director Of Operations at MAXIMUS
Karen Smith has been serving as the Director of Operations at MAXIMUS since 2013. She is responsible for overseeing the operations of the company's call centers located in Utica, New York, and Greenville, Texas. Additionally, she manages back office processing operations in Utica. Her role also includes managing business partners who provide services for MAXIMUS in Greenville, Texas and Frederick, Maryland.
Previous Experience at Xerox
Before joining MAXIMUS, Karen Smith worked at Xerox as the Assistant Vice President (AVP) of Financial Processing from 2005 to 2013, covering a span of eight years. In this role, she gained substantial experience in financial processing which contributed significantly to her professional background in operations management.
Manager Roles at Fujitsu-ICL Systems Inc.
Karen Smith worked at Fujitsu-ICL Systems Inc., formerly known as ICL, as Manager of Credit/Collection and Commercial Processing from 1991 to 1994. During her three-year tenure, she was responsible for managing credit and collection processes as well as the commercial processing unit.
Education Background in Accounting
Karen Smith completed her studies in Accounting at SUNY Geneseo, obtaining an Associate’s degree between 1983 and 1985. Prior to that, she also obtained another Associate’s degree in Accounting from Sports men and women careers, where she studied from 1981 to 1983.
Industry Experience in Operations and Management
With over 25 years of experience in management, operations planning, and customer relationship management, Karen Smith has a profound understanding and practical experience within the contact center and back office processing industry. Her extensive background includes roles that required managing large teams and complex operational processes, providing her with the skills and expertise needed for her current role at MAXIMUS.