Karen Wagner
About Karen Wagner
Karen Wagner is a Supervisor at Maximus Federal Services, Inc. and a Customer Service Supervisor at General Dynamics Information Technology, with a background in management roles at JCPenney, SunTrust, and Campus Federal Credit Union.
Current Position at Maximus Federal Services, Inc.
Karen Wagner has been serving as a Supervisor at Maximus Federal Services, Inc. since 2018. The company is based in Lynn Haven, FL. In this role, she oversees various operational functions and ensures the smooth execution of tasks within her department. Her responsibilities likely include managing team performance, implementing company policies, and ensuring customer satisfaction. Wagner's experience in supervisory roles contributes to her effective leadership and operational oversight at Maximus Federal Services, Inc.
Role at General Dynamics Information Technology
Since 2013, Karen Wagner has held the position of Customer Service Supervisor at General Dynamics Information Technology. In this role, she is responsible for managing customer service operations, leading a team, and ensuring the delivery of excellent customer support. Her role may encompass training staff, resolving customer issues, and improving service processes to enhance customer satisfaction. Wagner's extensive experience in customer service and management plays a crucial role in her performance at General Dynamics Information Technology.
Previous Role at JCPenney
From 2008 to 2012, Karen Wagner worked as a Department Manager at JCPenney in Panama City Beach. During her tenure, she managed departmental operations, oversaw sales activities, and coordinated with staff to achieve business objectives. Her role may have involved inventory management, employee training, and setting sales targets. Wagner's experience at JCPenney provided her with valuable retail management skills and an understanding of customer-centric operations.
Position at SunTrust
Karen Wagner served as a Branch Manager at SunTrust from 2003 to 2007. Based in the Panama City, Florida Area, her responsibilities included overseeing branch operations, managing staff, and ensuring compliance with banking regulations. Wagner's role likely involved meeting financial goals, providing customer support, and implementing banking policies. Her leadership at SunTrust contributed to the branch's operational efficiency and customer satisfaction.
Educational Background
Karen Wagner holds a Master of Business Administration (M.B.A.) from Mississippi State University, where she studied Business Administration, Management, and Operations from 1998 to 2000. Additionally, she earned a Bachelor of Arts (B.A.) in Business Administration and Management from the University of West Florida in 1970. Her educational qualifications provide her with a strong foundation in business management and operations, supporting her various leadership roles throughout her career.