Karl Castillo
About Karl Castillo
Karl Castillo is a Customer Service Representative at Maximus and the Chief Executive Officer at Third Party, specializing in building nearshore teams and providing bilingual support to enhance business efficiency.
Title
Karl Castillo is currently serving as a Customer Service Representative at Maximus and is the Chief Executive Officer at Third Party.
Career at Maximus
Karl Castillo works as a Customer Service Representative at Maximus. His role involves engaging directly with customers to address inquiries, resolve issues, and ensure a satisfactory service experience. His experience in customer service aids in maintaining high standards of client interaction and support.
Leadership at Third Party
Karl Castillo holds the position of Chief Executive Officer at Third Party, operating in the New York City Metropolitan Area in a hybrid work environment. Under his leadership, the company focuses on providing nearshore solutions that empower businesses to thrive by offering cost-effective services without compromising on quality.
Technical Support Experience at Concentrix
From 2014 to 2017, Karl Castillo worked as a Technical Support Specialist at Concentrix in the Dominican Republic. In this role, he provided technical assistance to customers, helping them troubleshoot and resolve issues with their technology products. This role honed his skills in customer support and technical problem-solving.
Education and Expertise
Karl Castillo holds a Bachelor of International Business from Universidad APEC, completed between 2015 and 2021. His academic background provides him with a strong foundation in international business operations and strategies, which he applies in his professional roles, particularly in building and leading nearshore teams.
Specialization in Nearshore Solutions
Karl Castillo specializes in building nearshore teams that align with business goals for both startups and established enterprises. His approach enables access to top-tier bilingual professionals, helping organizations streamline operations, reduce overhead costs, and enhance efficiency, thereby revolutionizing their operations in the digital landscape.