Karla Burgos
About Karla Burgos
Karla Burgos is a Sr. Provider Relations Specialist at Maximus with over 8 years of experience in healthcare billing, policy, training, and client communications.
Title
Karla Burgos holds the position of Sr. Provider Relations Specialist at Maximus.
Current Role at Maximus
Karla Burgos rejoined Maximus in 2021 as a Sr. Provider Relations Specialist. She has previously worked at Maximus in various capacities including Senior Provider Relations Specialist, Training Specialist, Provider Customer Service Representative, and Member Customer Service Representative. Her extensive history with Maximus underlines her deep expertise in healthcare billing, policy, training, and client communications.
Previous Roles at Tufts Medical Center
Before her current role at Maximus, Karla Burgos worked at Tufts Medical Center. From 2019 to 2021, she served as the Contact Center Supervisor, and from 2018 to 2019, she was a Quality Assurance Specialist. Both roles were based in the Greater Boston Area and contributed to her comprehensive understanding of healthcare operations and customer service.
Education and Expertise
Karla Burgos completed her high school education at Somerville High School, attending from 2005 to 2009. She furthered her education at Bunker Hill Community College where she studied Psychology and earned an Associate of Arts (A.A.) degree. With over 8 years of experience in healthcare, Karla specializes in areas such as claim adjudication, pricing, correction, and reimbursement maximization.
Professional Background and Skills
Karla Burgos brings more than 8 years of experience in healthcare billing, policy, training, and client communications. Her tenure in various roles at Maximus and Tufts Medical Center has equipped her with a thorough knowledge of claim adjudication, pricing, correction, and reimbursement processes. Karla has expressed a strong desire to fuse her research skills with training credentials in environments that promote shared expertise.