Katehia Maurice
About Katehia Maurice
Katehia Maurice is a Contact Center Supervisor at Maximus with a background in Business Administration and Marketing, holding a Bachelor's degree from City University of New York-Brooklyn College and an Associate degree from CUNY New York City College of Technology.
Title
Katehia Maurice serves as a Contact Center Supervisor at Maximus. She has been with the company since 2020, overseeing operations within the United States. Her role involves managing communication and operations within the contact center, ensuring efficient processes and effective team management.
Company
Maximus, the company where Katehia Maurice works, is known for providing a variety of business process services to government health and human services programs. As a Contact Center Supervisor, she plays a key role in the company's mission to support these programs through efficient contact center operations.
Education and Expertise
Katehia Maurice holds a Bachelor's degree in Business Administration, Marketing from the City University of New York-Brooklyn College. Additionally, she completed an Associate of Arts and Sciences degree in Marketing Management and Sales at CUNY New York City College of Technology. Her academic background provides her with a strong foundation in business and marketing principles.
Certifications
Katehia Maurice is a certified Master Project Manager (MPM), showcasing her advanced skills in project management. This certification underscores her capability to handle complex projects, manage timelines, and deliver quality outcomes while meeting deadlines.
Professional Skills
Katehia Maurice exhibits a strong ability to manage and communicate with both internal and external teams. She is experienced in preparing status reports and managing data effectively. Her skills include supporting multiple projects simultaneously, monitoring project milestones, and ensuring timely and quality delivery. Additionally, she is adept at facilitating logistics for events, coordinating on-ground communications, and operations.