Kathi Johnson
About Kathi Johnson
Kathi Johnson is a Customer Service Representative at MAXIMUS with extensive experience in office administration and healthcare coordination.
Title
Kathi Johnson holds the position of Customer Service Representative at MAXIMUS, located in the Rochester, New York Area. She has been employed there since 2016.
Work Experience at MAXIMUS
Kathi Johnson has extensive experience managing human resources in a call center environment. At MAXIMUS, she oversees quality control for over 2000 daily outgoing and incoming calls. Her role includes developing recruitment and retention strategies using a core competency matrix.
Previous Roles at University of Rochester Medical Center
Between 1996 and 2010, Kathi Johnson served as a Health Project Coordinator at the University of Rochester Medical Center. In this role, she conducted over 3000 hours of tobacco cessation in-service training and delivery, specializing in motivational interviewing for behavioral change. Her efforts have contributed significantly to behavioral health initiatives.
Work Experience at University of Rochester
From 2010 to 2015, Kathi was employed as Secretary IV at the University of Rochester. During her tenure, she managed a range of administrative tasks, which laid a foundation for her competencies in office management and customer service.
Education and Skills
Kathi Johnson completed coursework in Liberal Arts at Monroe Community College from 2004 to 2007. She is skilled in utilizing software tools like Turning Point and Access, enhancing her capabilities in data management and presentation tasks.
Office Administration Experience
Kathi briefly explored roles in office administration fields as an Office Manager, Administrative Assistant, Secretary, and Customer Service. Although her tenure in these roles was short, concluding in 2016, it expanded her versatility and administrative expertise.