Kelley Leonard
About Kelley Leonard
Kelley Leonard is a Call Center Senior Manager at MAXIMUS with extensive experience in customer service and grievance programs.
Title at MAXIMUS
Kelley Leonard currently holds the position of Call Center Senior Manager at MAXIMUS. Kelley has been with the company since 2011, initially serving as Call Center Manager before being promoted to the current role in 2014. MAXIMUS is known for providing professional services and information systems management.
Previous Experience at Trover Solutions
From 2011 to 2016, Kelley Leonard worked as a Contractor at Trover Solutions, located in Quincy, Massachusetts. This role spanned five years and involved duties typical to contractor positions, contributing to Trover Solutions' operational objectives.
Roles at Blue Cross Blue Shield of Massachusetts
Kelley Leonard held multiple roles at Blue Cross Blue Shield of Massachusetts between 1995 and 2009. Starting as a Senior Customer Service Associate (1995-1997), then progressing to Team Leader - Member Service Delivery (1997-2000), Case Specialist (2000-2003), Team Leader Grievance Program (2003-2005), and finally as Senior Manager Grievance Program (2005-2009). Each position involved increasing levels of responsibility in customer service and grievance program management.
Education Background
Kelley Leonard studied Business Management at Northeastern University and the University of Massachusetts. These academic experiences have equipped Kelley with foundational knowledge and skills essential for managing and leading in business environments.