Kelly Kim
About Kelly Kim
Kelly Kim is a Knowledge Management Specialist and Technical Writer at Maximus, with a background in quality assurance and knowledge management at General Dynamics Information Technology.
Current Role at Maximus
Kelly Kim is currently a Knowledge Management Specialist and Technical Writer at Maximus. She has been in this role since 2018. Her responsibilities include collaborating with product owners and program managers to align knowledge base articles with product release schedules. Additionally, she participates in User Acceptance Testing to gather feedback and prepare updates for these articles.
Previous Experience at General Dynamics Information Technology
Kelly Kim has extensive experience in Knowledge Management and Technical Writing, having worked at General Dynamics Information Technology (GDIT). She served as a Knowledge Management Specialist/Technical Writer for four months in 2018. From 2015 to 2018, Kelly was a Senior Quality Assurance Specialist at GDIT, where she was responsible for maintaining high standards of quality and accuracy.
Educational Background
Kelly Kim graduated from New Mexico State University with a Bachelor's degree. During her time at the university, she acquired valuable skills that have supported her career in Knowledge Management and Technical Writing.
Contributions to Knowledge Management and Training
Kelly Kim has made significant contributions to the field of Knowledge Management. She has authored and maintained various Standard Operating Procedures (SOPs) for internal tasks within the content team. Additionally, she played a key role in training, onboarding, and mentoring new staff, ensuring a smooth transition and continuity within the team.
Strategies for Efficient Knowledge Management
Kelly Kim has implemented strategies to enhance the efficiency of Knowledge Management processes. Notably, she streamlined non-English articles, reducing reliance on third-party translation services. This initiative contributed to better resource utilization and reduced costs associated with translation services.