Kelly Martin Walters
About Kelly Martin Walters
Kelly Martin Walters is the Contact Tracing Investigations Supervisor at Maximus, with extensive experience in hotel management and crisis hotline supervision.
Current Role at Maximus
Kelly Martin Walters currently works at Maximus as a Contact Tracing Investigations Supervisor. Since 2020, Walters has supervised a remote team conducting disease intervention activities for COVID-19, ensuring team members are trained and motivated to meet performance targets. As part of the role, Walters has proactively established relationships and workflows with hospital staff to ensure effective communication during COVID-19 case investigations. Walters has also coordinated orientations and training for new hires, contractors, volunteers, and staff involved in contact tracing and quarantine efforts.
Previous Experience at Crisis Hotline
Before joining Maximus, Kelly Martin Walters served as Lead Supervisor at Crisis Hotline from 2019 to 2020. In this position, Walters was responsible for overseeing the team and ensuring efficient and effective handling of crisis situations. The role emphasized leadership and supportive supervision to manage high-stress scenarios and facilitate timely interventions.
Hospitality Management Roles
Kelly Martin Walters has held significant roles in the hospitality industry. Walters worked as a Regional Director of Operations/Revenue Manager at My Place Hotels of America in Davenport, Iowa, from 2018 to 2019, and prior to that, served as General Manager/Revenue Manager at Hampton Inn in Muscatine, Iowa, from 2015 to 2018. Walters' first significant role in the industry was at Hawkeye Hotels where Walters worked as a General Manager/Revenue Manager from 2012 to 2018 in the Davenport, Iowa Area. Notably, Walters successfully increased the Conference Center’s revenue by 68% through leadership in organizing large banquets and events.
Education and Training
Kelly Martin Walters has pursued studies at two institutions in 1970: Saint Paul College-A Community and Technical College and White Bear Lake Community College. Despite the unusual dates, Walters has continuously enhanced knowledge and application in workplace systems and operations, such as OnQ R&I, Panviva, Genesys, Zotec, Ring, 211, and various CRM systems.
Strategic Contributions and Contract Negotiations
Throughout Kelly Martin Walters' career, strategic relationships with vendors have been developed and critical contracts have been negotiated with Hotels.com. Walters has presented business operation recommendations to board members, CEOs, and other executives. These strategic contributions have been fundamental in the business operations Walters has overseen, driving notable improvements and growth in revenue and operational efficiency.