Ketasha R Williams
About Ketasha R Williams
Ketasha R. Williams is a CSR II at MAXIMUS in Atlanta, Georgia, with previous experience at Chime Solutions LLC, Concentrix, and SourceHOV.
Current Position at MAXIMUS
Ketasha R Williams is currently employed at MAXIMUS in the role of a Customer Service Representative II (CSR II). She has been with the company since 2019, operating out of Atlanta, Georgia. MAXIMUS is known for providing health and human services, and Ketasha plays an essential part in addressing customer concerns and ensuring client satisfaction. Her experience in various customer service roles contributes to her proficiency at MAXIMUS.
Previous Experience at Chime Solutions LLC
Ketasha R Williams has prior work experience as a Customer Care Representative at Chime Solutions LLC. She was with the company from 2017 to 2018, for a period of 7 months. Based in Morrow, Georgia, Chime Solutions LLC specializes in providing contact center solutions for various industries. Her role involved managing customer inquiries and providing support, which helped her build a solid foundation in customer service.
Role as Apple Care Advisor at Concentrix
Ketasha R Williams held the position of Apple Care Advisor iOS and Mac + at Concentrix from 2015 to 2016 for 1 year. She worked remotely in a Work-At-Home (WAH) setting. In this role, she provided technical support and assistance to Apple customers, handling issues related to iOS and Mac products. Her time at Concentrix enhanced her technical support skills and broadened her experience in the tech support field.
Experience as Mail Clerk at SourceHOV
Ketasha R Williams worked as a Mail Clerk at SourceHOV from 2013 to 2014 for 7 months. Located in Forest Park, Georgia, SourceHOV processes transactional documents and payments. In her role, Ketasha was responsible for handling mail tasks efficiently, which included sorting, distributing, and managing important documents. This position helped her develop organizational and time-management skills.