Kimberly Evans
About Kimberly Evans
Kimberly Evans is a Training Supervisor at Maximus with extensive experience in training, customer service, and operations management.
Title
Kimberly Evans holds the position of Training Supervisor at Maximus, a role that she has been in since 2021. In this capacity, she is based in Kansas City, Missouri, United States.
Professional Experience at Maximus
Kimberly Evans has a diverse background within Maximus. She previously served as a Federal Trainer from 2019 to 2021 in Kansas City, Missouri Area. In 2019, she worked as a Customer Service Supervisor in Operations - TSO (TriWest Support Operations). Additionally, she held the role of Contact Center Supervisor in Operations - CCO for 7 months from 2018 to 2019 in Hattiesburg, Mississippi Area. Earlier, she was involved in Contact Center Training and Development as a CCO Trainer for a month in Bogalusa, LA.
Tenure at General Dynamics Information Technology
Kimberly Evans worked at General Dynamics Information Technology in a variety of roles. From 2018, she was a Contact Center Training and Development | CCO Trainer for 4 months in Bogalusa, LA. Before that, she served as Contact Center Supervisor - CCO from 2015 to 2018 in Hattiesburg, Mississippi Area. Other roles included Contact Center Quality Alignment Specialist from 2014 to 2015 and Contact Center Quality Specialist from 2013 to 2014. She started as a Federal Student Aid Information Center - Associate Specialist in 2013 for 5 months.
Early Career and Walmart Experience
Kimberly Evans worked at Walmart.com as a Customer Service Representative from 2006 to 2012 in the United States, which lasted for 6 years. This role marked the beginning of her professional journey, where she gained substantial experience in customer service.
Education in Business Management Technology
Kimberly Evans studied Business Management Technology at Pearl River Community College, where she achieved an Associate of Applied Science degree between 2018 and 2020. Her education has been instrumental in her career, providing her with the necessary skills and knowledge to excel in various supervisory and training roles.
Key Contributions and Responsibilities
Kimberly Evans has played an active role in developing and managing training requests from different departments, ensuring they align with workforce management to maintain service level targets. She updated SharePoint sites to facilitate real-time product updates and training for new hires and current employees. She also collaborated with recruiting teams to develop screening criteria aimed at hiring high-quality employees and coordinated with temporary agencies and HR to onboard contingent workers, ensuring the company met client production needs.