Kristin Geiger
About Kristin Geiger
Kristin Geiger is a Field Supervisor for the Philadelphia Enrollment Broker Team at MAXIMUS, with a diverse background in customer service, mental health, and bartending.
Title and Current Role
Kristin Geiger is currently serving as a Field Supervisor for the Philadelphia Enrollment Broker Team at MAXIMUS. She has been in this role since 2019, operating within the Greater Philadelphia Area. In this capacity, she oversees various field operations and ensures program standards and performance metrics are met.
Previous Roles at MAXIMUS
Before her current role, Kristin Geiger worked at MAXIMUS in several capacities. She was a Lead Enrollment Broker from 2018 to 2019, where she took a leadership role for a year. Prior to that, she served as an Enrollment Broker from 2016 to 2018, gaining substantial experience over two years in the Greater Philadelphia Area.
Experience in Customer Service and Mental Health
Kristin Geiger has a broad range of experience in customer service and mental health. She worked as a Bartender at Bourbon Blue from 2015 to 2017 in Philadelphia, PA, and as a Bartender at Hilton Suites and Rascals Food & Fun in earlier years. Additionally, she served as a Mental Health Technician at KidsPeace and as an ABA Counselor at Melmark, where she specialized in applied behavior analysis.
Education and Academic Background
Kristin Geiger earned her Bachelor of Science (BS) in Psychology/Sociology from Kutztown University of Pennsylvania. She studied from 2007 to 2011, gaining a comprehensive understanding of human behavior, mental health, and societal structures. Her educational background has significantly contributed to her expertise in the field of enrollment brokerage and mental health.
Quality Assurance and Team Management
Kristin Geiger has developed and implemented a robust Quality Assurance and Control process for Enrollment Brokers across Pennsylvania. She provides critical feedback to the Management team regarding program standards and performance concerns. Moreover, she is responsible for the end-to-end management of the hiring process for a team of 30 people, ensuring that the team is staffed with qualified and competent members.