Krystina Thompson
About Krystina Thompson
Krystina Thompson is a Call Center Operations Manager with over 14 years of experience in managerial roles within the healthcare and health insurance sectors. She currently holds positions at DialAmerica, Maximus Federal Services, Inc., and Micro Tech Staffing Group.
Call Center Operations Manager
Krystina Thompson currently holds the position of Call Center Operations Manager at Maximus Federal Services, Inc., a role she has been fulfilling since 2019 in El Paso, Texas Area. Her responsibilities likely include overseeing day-to-day operations, managing staff, and ensuring high-quality customer service. Earlier, she worked at DialAmerica as the Director of Operations since 2021 in El Paso, Texas, focusing on strategic leadership and operational efficiency.
Career in Healthcare and Health Insurance
Krystina Thompson has over 14 years of experience in managerial roles within the healthcare and health insurance sectors. She started her career at Professional Recovery Consultants, where she held multiple roles from 2007 to 2014, including Call Center Supervisor, Extended Business Office Manager, and Project Manager. She later worked as an Escalation Specialist at Biologics, Inc. from 2015 to 2016 in Cary, NC, and as a Program Supervisor at TrialCard from 2018 to 2019 in the Raleigh-Durham, North Carolina Area.
Expertise in Federal Contract Work and BPO
Krystina Thompson possesses significant expertise in federal contract work and business process outsourcing (BPO). Her roles at Maximus Federal Services, Inc. and earlier positions likely involved managing federal contracts, ensuring compliance, and optimizing business processes. This experience has equipped her with the skills necessary to navigate complex regulatory environments and manage large-scale operations.
Proficient in Software Tools
Krystina Thompson is proficient in a variety of software tools essential for modern business operations. These include Salesforce, AS400, CRM, Adobe Connect, SharePoint, and Epic. Her technical proficiency enables her to enhance productivity, improve customer relationship management, and streamline business processes across her roles.
Education and Skills Development
Krystina Thompson studied at UEI College, achieving a Medical Assistant qualification in 2007. Her academic background, combined with practical experience, has equipped her with a comprehensive understanding of healthcare operations and management. Known for high energy levels and strong skills in client relations, she excels in employee growth and development, forming excellent working relationships at all levels.