Kyle Dillaman, Pmp
About Kyle Dillaman, Pmp
Kyle Dillaman is the Senior Director of Operations at Maximus, with extensive experience in operations and leadership roles in the Richmond, Virginia area.
Current Role at Maximus
Kyle Dillaman currently holds the position of Senior Director of Operations at Maximus, based in Richmond, Virginia, United States. He has been in this role since 2020. He leads specialized teams including internal help desks, test labs, and seasonal healthcare account servicing, overseeing the development and distribution of verbal and written deliverables to executive leadership and client contacts.
Previous Experience at Maximus
Prior to his current role, Kyle Dillaman served at Maximus as the Director of Contact Center Operations from 2018 to 2020. During his tenure, he was responsible for various operational aspects of the contact center in the Richmond, Virginia Area.
Career at General Dynamics Information Technology
Before joining Maximus, Kyle Dillaman spent several years at General Dynamics Information Technology. He held the positions of Deputy Director (2016–2018) and Deputy Program Manager (2015–2016) in Richmond, Virginia. Earlier, from 2013 to 2015, he served as a Senior Program Analyst. His career at General Dynamics began with the role of Associate Project Lead, which he held from 2010 to 2013.
Earlier Professional Roles
Kyle Dillaman's early professional experience includes serving as a Project Manager and Account Executive at Holiday Signs from 2007 to 2010. He also worked as a Landscape Foreman at Luxury Lawns from 2003 to 2007. Additionally, he was a member of BNI DGG from 2009 to 2010.
Educational Background
Kyle Dillaman earned his Bachelor of Science (BS) in Business Administration with a focus on Marketing from Longwood University. He completed his studies in 2007. His educational background provided a foundation for his career in business operations and project management.
Key Initiatives in Operations
In his operational roles, Kyle Dillaman has been responsible for pioneering initiatives such as developing a Work at Home program for healthcare customer service representatives. This program impacted over 4,000 employees. He is also in charge of outbound operations targeting healthcare consumers interested in insurance options and oversees front-line leadership development initiatives.