Kyle Provencher
About Kyle Provencher
Kyle Provencher is the Director of Customer Engagement and Delivery at Maximus, with over 13 years of experience at UnitedHealth Group in various roles.
Professional Title and Role
Kyle Provencher is the Director of Customer Engagement and Delivery at Maximus. In this role, he focuses on improving customer interactions and ensuring the efficient delivery of services. Prior to joining Maximus in 2022, Kyle held various leadership positions at UnitedHealth Group, where he oversaw significant projects and initiatives.
Career at UnitedHealth Group
Kyle Provencher has an extensive career at UnitedHealth Group, spanning over 13 years. He began as a Banking Analyst in 2008, then progressed through roles such as Financial Development Program participant, Financial Liaison for Benefit Operations, and Quality Analyst for Optum Operations. He later became a Project Manager for Business Process Quality and ultimately served as Director of Project Management in Strategy & Solutions at Optum from 2018 to 2022.
Educational Background
Kyle Provencher holds a Master of Business Administration (MBA) from The University of Connecticut School of Business, where he studied Finance and Financial Management Services from 2009 to 2012. Additionally, he earned a Bachelor's degree in Finance from Western New England College, completing his studies there from 2004 to 2008.
Achievements and Certifications
During his tenure at UnitedHealth Group, Kyle Provencher developed new data analytic tools for quality control and designed controls for daily monitoring of Optum rewards programs. His efforts resulted in annualized SG&A savings estimated to be over $45 million. He is also Green Belt Certified and trained in AGILE methodologies.
Expertise and Skills
Kyle Provencher has a strong background in finance, project management, and quality assurance. His expertise includes developing data analytic tools, designing monitoring controls, and implementing technology solutions to optimize business processes. He has successfully led initiatives that resulted in significant cost savings and operational improvements.