La Shaunda H.
About La Shaunda H.
La Shaunda H. is a Strategic Workforce Management Production Planner at Maximus, with extensive experience in workforce management and scheduling optimization.
Company
La Shaunda H. is currently employed at Maximus as a Strategic Workforce Management Production Planner. Before joining Maximus, she held the role of Strategic Workforce Management Specialist at General Dynamics Information Technology. Her professional path reflects a strong background in workforce management within prominent organizations.
Title
La Shaunda H. holds the title of Strategic Workforce Management Production Planner at Maximus. Her role involves optimizing staffing and scheduling processes, crucial for maintaining efficient workforce operations.
Education and Expertise
La Shaunda H. completed an Associate's degree from Jones County Junior College. She also holds a High School Diploma from Hattiesburg High School. In her professional capacity, she utilizes tools like Aspect Workforce Management software, Avaya Call Management System (CMS), and CC Pulse to manage, monitor, and report on workforce metrics and processes.
Background
La Shaunda H.'s career in workforce management includes significant roles at both Maximus and General Dynamics Information Technology. She brings expertise in using workforce management systems and software, ensuring data accuracy, and optimizing staff planning. Her proactive approach in analyzing historical trends and collaborating with management for issue resolution underscores her comprehensive understanding of workforce efficiency.
Responsibilities and Duties
In her role, La Shaunda H. is responsible for producing detailed workforce management reports, administering real-time adherence monitoring, and planning training and development activities. She ensures data accuracy by maintaining daily exceptions in workforce systems. Additionally, she performs ongoing performance analysis to identify trends and impacts, effectively communicating with management to resolve staffing and scheduling issues within contact centers.