Latasha Roberts
About Latasha Roberts
Latasha Roberts is a Quality Assurance Manager at MAXIMUS and the owner of Promise, LLC, with extensive experience in customer service, data analysis, and employee training.
Quality Assurance Manager at MAXIMUS
Latasha Roberts has been serving as a Quality Assurance Manager at MAXIMUS since 2017. Positioned in the Phoenix, Arizona Area, she leverages extensive experience in quality assurance to manage and oversee various QA processes. Her role involves implementing quality control measures, ensuring compliance with industry standards, and enhancing customer satisfaction through rigorous quality assessments.
Owner of Promise, LLC
Since 2016, Latasha Roberts has taken on the entrepreneurial role of Owner at Promise, LLC. Operating in the Phoenix, Arizona Area, she has demonstrated her ability to lead and grow a business. This role allows her to apply her quality assurance and customer service skills, ensuring that her business meets the high standards expected by clients and stakeholders.
Previous Roles at MAXIMUS
Latasha Roberts's tenure at MAXIMUS includes several key roles. From 2012 to 2015, she worked as a Quality Assurance Coordinator in Phoenix, Arizona, where she was responsible for maintaining quality standards and promoting continuous improvement. Prior to that, she served as a Senior Administrator - Case Management from 2007 to 2012 in the Greater Chicago Area, a role that involved overseeing case management processes and ensuring efficient service delivery.
Education: Bachelor of Business Administration
Latasha Roberts earned her Bachelor of Business Administration (B.B.A.) from Phoenix College, completing the program from 2015 to 2018. This academic achievement provided her with a solid foundation in business principles and management practices, supporting her professional roles in quality assurance and business ownership.
Skills and Expertise
Latasha Roberts possesses a diverse skill set that enhances her professional efficacy. With over 12 years of customer service experience, she excels in client relations and team management. Her expertise in math calculations supports precise data analysis and reporting. She demonstrates proficiency in heavy data entry, capable of typing 55+ words per minute and 12,000 keystrokes per hour. Additionally, she is skilled in employee selection and training, computer programs including Outlook, Word, PowerPoint, Excel, and Lotus Notes, and exhibits excellent verbal and written communication skills.