Laura Hopton
About Laura Hopton
Laura Hopton is a Team Performance Leader at Maximus with extensive experience in customer service and management roles in the United Kingdom.
Current Role at Maximus
Laura Hopton currently works at Maximus as a Team Performance Leader. She began this role in Glasgow, Scotland, United Kingdom, in 2021. Her responsibilities likely include overseeing team performance, fostering a high-performance culture, and ensuring that customer service standards are met.
Previous Experience at Honeywell
Laura Hopton has held multiple roles at Honeywell in Motherwell, United Kingdom. From 2019 to 2021, she served as a Team and Complaints Manager, where she likely managed team dynamics and handled customer complaints. Prior to that, from 2017 to 2019, she worked as a Customer Service Comms Specialist, and earlier in 2017, she was a Marketing and Customer Service Graduate for 9 months.
Educational Background
The educational journey of Laura Hopton includes studying at the University of Strathclyde, where she achieved a Bachelor's Degree in International Business with Modern Languages from 2011 to 2016. She also completed an exchange year at Universitat Autònoma de Barcelona, studying Business from 2014 to 2015.
Skills and Expertise
Laura Hopton is recognized for her ability to inspire and motivate a high-performing front-line service team. She has excellent stakeholder management and influence skills, essential for building robust relationships. Additionally, she demonstrates a passion for delivering exceptional customer service and excels in working under pressure while meeting tight deadlines.
Early Career Roles
Prior to her current and previous roles, Laura Hopton has gained diverse experience in various companies. In 2016, she worked as a Marketing Intern at ScottishPower and as an End Seal at Devro (Scotland) Limited in 2015. Her earlier career includes working as a Supervisor and Sales Advisor at Next Retail Ltd in Glasgow Fort.