Laurie Ann Boucher
About Laurie Ann Boucher
Laurie Ann Boucher is a QA Reporting Analyst at MAXIMUS with extensive experience in quality assurance and customer service roles.
Title and Current Role at MAXIMUS
Laurie Ann Boucher currently holds the position of QA Reporting Analyst at MAXIMUS, based in Albany, NY. She has been serving in this role since 2013. Alongside this title, Laurie also works as a QA Supervisor and Senior Quality Analyst at the same company. Her responsibilities include conducting monthly calibration call meetings with clients and handling escalations and disputes at the New York State of Health Contact Center.
Previous Work Experience
Laurie Ann Boucher's professional journey includes significant roles at several notable organizations. From 2008 to 2011, she served as a Health Management Consultant at Hewitt Associates LLC and Aon Hewitt. Prior to that, she worked at Value Options Inc as a Quality Analyst from 2006 to 2008 and Quality Auditor from 2005 to 2008. Laurie also has extensive experience as a National Customer Service Quality Analyst at Aetna U.S. Healthcare from 1997 to 2006 and as a Customer Service Benefit Specialist at Jardine Insurance Brokers from 1985 to 1997.
Education and Academic Background
Laurie Ann Boucher has an extensive academic background in animal science and education. She earned an Associate of Arts and Sciences (A.A.S.) in Animal Sciences from the State University of New York College of Agriculture and Technology at Cobleskill, graduating in 1980. Laurie further pursued her studies at Virginia Intermont College, obtaining a Bachelor of Arts (B.A.) in Equine Studies/Education in 1983 and a Bachelor of Science (BS) in Teaching & Training Animal Husbandry in 1982.
Responsibilities and Roles at MAXIMUS
At MAXIMUS, Laurie Ann Boucher plays a crucial role in maintaining and improving quality assurance procedures. As part of her job, she conducts monthly calibration call meetings with clients to ensure consistent quality. Laurie is also involved in training staff on quality assurance, quality control, auditing, and processes. She has conducted error reviews on all products, analyzing error trends, and reporting them to Operations weekly. Additionally, she has served as an ISO Auditor for the New York State of Health project.