Laurie Jones
About Laurie Jones
Laurie Jones is an Operations Quality Manager at Maximus with extensive experience in quality assurance and compliance management.
Title
Laurie Jones currently holds the position of Operations Quality Manager at Maximus, a role she has been in since 2021. She has a comprehensive background in quality assurance and compliance management.
Work Experience at Maximus
From 2021 onwards, Laurie Jones has served as Operations Quality Manager at Maximus. In this role, she implemented strategic quality assurance initiatives aimed at improving customer satisfaction metrics. Additionally, she has played a pivotal role in leading training programs for quality assurance teams, enhancing operational efficiency and participating in cross-departmental projects to streamline processes. Prior to this, from 2017 to 2021, she worked as a QA/QC Supervisor in Greenville, Texas, where she gained significant experience in quality control and assurance operations.
Work Experience at Sage Telecom
Laurie Jones worked as a Compliance Manager at Sage Telecom from 2005 to 2017 in the Dallas/Fort Worth Area. During her 12-year tenure, she was responsible for overseeing compliance measures, ensuring that the company adhered to all regulatory requirements and internal policies.
Work Experience at Experian Credit
From 2000 to 2005, Laurie Jones was employed at Experian Credit in Allen, Texas, as a Profile Maintenance personnel. In this role, she managed and maintained customer profiles, ensuring data accuracy and regulatory compliance.
Education and Expertise
Laurie Jones studied Business Administration and Management at Grayson College from 1987 to 1990. Although she did not complete a degree, her education provided her with foundational knowledge in business operations and management, which she has applied throughout her career.