Leslly Navarro
About Leslly Navarro
Leslly Navarro is a Quality Assurance Coordinator at Maximus with a background in operations supervision and customer support.
Current Position at Maximus
Leslly Navarro serves as the Quality Assurance Coordinator at Maximus since 2021. In this role, she is responsible for ensuring the accuracy of documentation and procedural improvements for a health insurance marketplace project. Her duties include collaborating cross-functionally with Operations, Privacy, and QA management to align call assessment criteria with project requirements, and generating daily reports reflecting project progress and identifying key factors on issue trends.
Previous Experience at Launch Gift Cards
Before her role at Maximus, Leslly Navarro worked as an E-Commerce Customer Support Specialist at Launch Gift Cards from 2020 to 2021. Although her time there was brief, spanning just two months, she gained experience in handling customer inquiries and support for e-commerce transactions.
Role at Rapid Response Monitoring
From 2016 to 2020, Leslly Navarro was employed as an Operations Supervisor at Rapid Response Monitoring in Corona, California. She led a team of over 100 employees across two sites and was instrumental in increasing the company's quality assurance by 40% through identifying and rectifying errors. Additionally, she addressed high turnover rates due to occupational stress by advocating for a safe work environment and extending mental health support to employees, thereby improving morale.
Experience at Dollar Loan Center
Leslly Navarro worked at Dollar Loan Center as a Loan Processor from 2015 to 2016 in Ontario, California. During her seven months tenure, she processed loan applications, verified financial information, and assisted clients with their loan needs.
Educational Background
Leslly Navarro has a robust educational background. She holds a Bachelor of Arts in Communications with a focus on Entertainment and Tourism from California State University, Fullerton, completed between 2013 and 2015. Prior to that, she earned an Associate of Science in Social and Behavioral Studies from Riverside City College, where she studied from 2009 to 2013.