Lisa Crader
About Lisa Crader
Lisa Crader is a Call Center Supervisor at Maximus, with extensive experience in insurance, telecommunications, and loan processing industries.
Call Center Supervisor at Maximus
Lisa Crader currently holds the position of Call Center Supervisor at Maximus, where she has been since 2021. Her responsibilities include overseeing a dynamic team that ranges in size from 10 to 50 people. She specializes in coaching and mentoring team members to enhance their professional development and performance. At Maximus, Lisa played a key role in the CDC project and is involved with Veterans Evaluation Services, focusing on data management and productivity tracking. She employs an extensive dashboard to import and track data from various programs, thereby improving productivity and minimizing errors.
Former Insurance Agent at Liberty Mutual Insurance
Before joining Maximus, Lisa worked as an Insurance Agent at Liberty Mutual Insurance in Tampa, Florida. Her tenure at Liberty Mutual was from 2020 to 2021, lasting 7 months. During this time, she was responsible for helping customers with their insurance needs, showcasing her strong customer service and sales skills.
Management and Coaching at T-Mobile
Lisa Crader has extensive experience at T-Mobile, where she served in various capacities from 2011 to 2020. Her roles included Management, Team of Expert Coach from 2018 to 2020, and Customer Resolution Expert/Solution Center Specialist – Customer Care and Financial Care from 2011 to 2020. In these roles, Lisa based her work across Tampa, Florida, and Oakland, Maine, demonstrating her adaptability and expertise in customer care and financial management.
Co-Owner and Office Manager at Loan Junction
Lisa Crader co-owned and managed Loan Junction from 2006 to 2011 in Los Angeles, California. In her role, she was responsible for office management, head loan processing, real estate transactions, and customer service management. Her experience at Loan Junction underscores her proficiency in financial services and business operations.
Loan Officer at United Standard Funding
Earlier in her career, Lisa served as a Loan Officer at United Standard Funding in Torrance, California, from 2005 to 2007. During this two-year period, she honed her skills in loan processing, financial consultation, and customer service. This early experience provided a strong foundation for her subsequent roles in financial and customer service sectors.