Lisa Symons
About Lisa Symons
Lisa Symons is the Senior Director of Customer Engagement and Delivery at Maximus, with extensive experience in project management and team leadership across multiple industries.
Title
Lisa Symons holds the role of Senior Director, Customer Engagement and Delivery at Maximus. She has been in this role since 2021. Her responsibilities include overseeing customer engagement strategies and delivering on service commitments.
Career at UnitedHealth Group
Lisa Symons served as the Senior Director, Clinical Management NPS at UnitedHealth Group from 2015 to 2021. During her tenure, she worked in Texas and Hawaii. Her role involved leading clinical management initiatives and ensuring high levels of patient satisfaction.
Career at CenterPoint Energy
From 2010 to 2015, Lisa Symons was the IT Program Portfolio Manager at CenterPoint Energy in Houston, Texas. She managed various IT project portfolios, contributing to the efficiency and effectiveness of the company's technological infrastructure.
Academic Background
Lisa Symons earned a B.A. in History/Economics from The University of Texas at Austin, where she studied from 1983 to 1988. She furthered her education with a Master’s degree in Health/Health Care Administration/Management (MHM) from the New England College of Business, completed between 2017 and 2018.
Experience in Project Management
Lisa Symons has extensive experience in Project Management Office (PMO) development and management. She has worked across various industries, both locally and globally. In her current position, she manages a portfolio of projects with budgets reaching millions of dollars and oversees teams as large as 150 individuals.