Lotisha O'meally
About Lotisha O'meally
Lotisha O'meally is an Operations Manager at Maximus with a background in managing large-scale call center environments and expertise in Continuous Improvement, Quality/Training Development, and Strategic Planning.
Operations Manager at Maximus
Lotisha O'meally has been serving as the Operations Manager at Maximus since 2013. Her extensive tenure at the company highlights her dedication and capability in managing operations over an extended period. Located in Reston, Virginia, Lotisha oversees various operational aspects, ensuring efficiency and effectiveness in day-to-day functions.
Educational Background
Lotisha O'meally completed her Bachelor's degree at the University at Albany, SUNY, between 2008 and 2012. Her education provided a solid foundation for her subsequent career in operations management, imparting essential knowledge and skills that she leverages in her professional role.
MAXIMUS Mission and Values Award
In 2015, Lotisha O'meally was honored with the MAXIMUS Mission and Values Award. This award recognizes her outstanding professionalism, development, leadership, and continuous strive toward excellence. It underscores her commitment to the company’s mission and her ability to uphold its values in her daily work.
Expertise in Call Center Management
Lotisha O'meally has a strong background in managing large-scale call center environments. Her experience includes overseeing operations, improving service quality, and ensuring client satisfaction. Her role requires her to implement strategies that enhance call center performance and efficiency.
Skills in Continuous Improvement and Strategic Planning
Lotisha O'meally possesses key skills in Continuous Improvement, Quality/Training Development, and Strategic Planning. These skills enable her to drive improvements across operational processes, develop comprehensive training programs, and formulate strategic plans that align with organizational goals. Her abilities in these areas contribute significantly to her effectiveness as an Operations Manager.