Lucy Hurley
About Lucy Hurley
Lucy Hurley is an Enrollment and Eligibility Supervisor at MAXIMUS, with a background in consumer services and administrative roles, and a Bachelor of Arts in American Studies from the University of South Florida.
Company
Lucy Hurley is currently employed at MAXIMUS, a company known for offering health and human services solutions. MAXIMUS provides a range of services including health and eligibility assessments, management of customer information, and support for service delivery programs. MAXIMUS operates out of Albany, New York Area where Lucy serves in her current position.
Title
Lucy Hurley holds the position of Enrollment and Eligibility Supervisor at MAXIMUS. She has been with the company in various roles since 2013, progressing through multiple positions that illustrate her extensive experience and expertise in the field.
Education and Expertise
Lucy Hurley earned a Bachelor of Arts in American Studies from the University of South Florida, completing her degree in two years from 2008 to 2010. She also holds a High School Diploma from Rondout Valley High School, which she completed between 2000 and 2003. Her educational background provides a foundation for her professional roles.
Professional Experience
Lucy Hurley has a diverse professional background spanning over a decade. She transitioned through multiple roles at MAXIMUS, starting as a Consumer Services Specialist III (2013-2014), before progressing to Enrollment and Eligibility Specialist I (2014-2015), and subsequently Enrollment and Eligibility Specialist III (2015). In 2015, she became the Enrollment and Eligibility Team Lead, a role she held for six months. In 2016, she advanced to her current role as Enrollment and Eligibility Supervisor. Her previous roles also include administrative positions at Premier Administrative Solutions and AppleOne Employment Services. Additionally, she worked at Busch Gardens Tampa as an Assistant Supervisor from 2007 to 2010.
Achievements
Lucy Hurley has been instrumental in implementing an employee recognition system at MAXIMUS, which rewards employees for excellence in performance, adherence, and quality. This system has been adopted department-wide. Since November 2018, she has managed the cross-training of team members in the Verification Document Administrator Role. Moreover, she has been key in coaching her staff to achieve challenging production goals through a system of incremental incentives designed to motivate and drive performance.