Malachi Smith
About Malachi Smith
Malachi Smith is an Account Manager at Maximus in Enfield, England, with a diverse background in customer service and client services roles.
Current Position at Maximus
Malachi Smith has been serving as an Account Manager at Maximus since 2021. His tenure at Maximus marks his latest role in a career that spans several industries and functions, reflecting his versatility in managing client accounts and fostering business relationships. Maximus, a company located in Enfield, England, United Kingdom, benefits from his extensive background in customer service and client management.
Experience at Concentrix
In 2021, Malachi Smith worked as a Customer Services Agent at Concentrix in London, England. During his four-month duration in this role, he was involved in supporting and resolving customer inquiries, leveraging his skills in communication and problem-solving to enhance customer satisfaction.
Role at Broadbean Technology
From 2018 to 2020, Malachi Smith was part of the Client Services team at Broadbean Technology. During his two-year tenure in South Quay, he was responsible for managing client relationships and ensuring the effective delivery of services. His role at Broadbean Technology involved close collaboration with clients to understand and fulfill their needs, using his technical knowledge and customer service expertise.
Services Desk Analyst at Partnership Services
Malachi Smith worked as a Services Desk Analyst for the Business Service Centre of the John Lewis Partnership from 2014 to 2018. Over these four years, he handled service requests and incidents, ensuring the smooth operation of IT services. His duties included troubleshooting technical issues and maintaining service desk protocols.
Customer Service Experience at Transport for London
In 2013, Malachi Smith was employed as a Customer Service Agent at Transport for London for six months. In this capacity, he provided assistance to customers, managed inquiries, and facilitated solutions to enhance user experience with the city's transport network.
Relationship Manager at Barclays
Malachi Smith served as a Relationship Manager at Barclays from 2010 to 2012. During his two-year tenure, he was responsible for managing banking relationships, providing financial advice, and ensuring customer satisfaction. His work involved direct interaction with clients to manage their banking needs effectively.
Education in Information Technology
Malachi Smith attended Lea Valley High School, where he studied Information Technology from 1996 to 2001. His educational background laid a strong foundation for his career in various client and customer service roles, equipping him with essential IT skills and knowledge.