Malcolm Scott
About Malcolm Scott
Malcolm Scott is a Customer Services Specialist IV at MAXIMUS in Rochester, New York, recognized for his top performance in 2019 and 2020.
Title
Malcolm Scott currently holds the position of Customer Services Specialist IV at MAXIMUS, where he has been employed since 2019. His role involves providing advanced customer service support and assisting in training newly hired agents. In his tenure at MAXIMUS, he has also earned recognition for his exceptional performance.
Work Experience at MAXIMUS
Prior to his current position, Malcolm Scott worked as a Customer Services Specialist III at MAXIMUS from 2018 to 2019. During this period, he gained significant experience that paved the way for his promotion to his current role. He has demonstrated strong capabilities in customer service and team mentoring.
Previous Roles and Volunteer Work
Before joining MAXIMUS, Malcolm Scott held various roles including Temporary Research Administrator at Randstad in 2017 and 2018, Legal Assistant Intern at Monroe County Public Defender and Tracy Jong Law Firm in 2015, and Volunteer Bookkeeper at Rochester Greenovation from 2012 to 2013. Additionally, he worked as a News Feed Operator from 2012 to 2017 and an Appropriate Technology Designer and Rural/Environmental Analyst at BASE Beijing in 2011.
Education and Academic Background
Malcolm Scott obtained a Postgraduate Certificate in Legal Assistant/Paralegal from Monroe Community College from 2014 to 2015. He also holds a Bachelor of Arts degree in Political Science and History from the University of Michigan, where he studied from 2008 to 2012. His academic foundation extends back to his time at McQuaid Jesuit High School from 2004 to 2008.
Early Career and Internships
Malcolm Scott's early career includes significant experiential learning opportunities. He was a Community Circle Volunteer at the Office of Student Conflict Resolution and a Research Assistant at the Undergraduate Research Opportunity Program at the University of Michigan. Additionally, he served as a Civil Liberties Peer Educator for the University of Michigan Chapter of the American Civil Liberties Union in 2011.