Mark Jonathan Almeda
About Mark Jonathan Almeda
Mark Jonathan Almeda is an Analyst at Maximus with a background in customer service and technical support. He holds an Associate's degree in Computer Science from South Texas College.
Current Role at Maximus
Mark Jonathan Almeda is serving as an Analyst at Maximus since 2021. His role involves analyzing data and providing actionable insights to support business strategies. With a solid background in customer service and technical support, Mark brings a comprehensive understanding of both client needs and technical aspects to his current position.
Previous Experience at Panasonic
Before joining Maximus, Mark Almeda worked at Panasonic as a Customer Service Representative. His stint at Panasonic lasted from 2015 to 2016, where he was based in McAllen, Texas. During his six months in this role, Mark handled customer inquiries and provided solutions to various service-related issues, contributing to customer satisfaction and retention.
Technical Support Role at JVC
From 2008 to 2015, Mark Almeda worked as a Second Level Support Specialist at JVC in McAllen, Texas. Over seven years, he provided advanced technical support, addressing escalated issues that required in-depth troubleshooting. His experience at JVC equipped him with significant problem-solving skills and technical expertise, crucial for handling complex customer and technical issues.
Education and Computer Science Background
Mark Jonathan Almeda attended South Texas College from 2012 to 2015, where he earned an Associate's degree in Computer Science. His academic background provided him with foundational knowledge in computing, programming, and information technology, which he has effectively applied throughout his subsequent roles in customer service and technical support.