Mary Ann Monroe
About Mary Ann Monroe
Mary Ann Monroe is the Senior Director of Customer Engagement Solutions and Services at Maximus Federal, with extensive experience in customer experience strategy and leadership across both government and private sectors.
Title
Mary Ann Monroe currently holds the position of Senior Director, Customer Engagement Solutions and Services at Maximus Federal.
Company
Mary Ann Monroe works at Maximus, a company known for providing comprehensive solutions in government services. Her role is crucial to driving customer engagement solutions and services for Maximus Federal.
Education and Expertise
Mary Ann Monroe holds a Bachelor of Arts in Health Science and Policy/Health Administration from the University of Maryland Baltimore County, earned between 1985 and 1989. She is an expert in customer experience strategy, which has led to the enhancement of various programs and services.
Professional Background
Mary Ann Monroe's extensive career includes positions at HighPoint Global, eGain Corporation, General Services Administration (GSA), and the National Cancer Institute at the National Institutes of Health. Her roles have varied from Director of Customer Success to Chief of Staff, spanning over two decades in different capacities within the public and private sectors.
Achievements
Mary Ann Monroe leads strategic oversight of multi-million-dollar contracts at Maximus Federal, rated among the highest in government contact centers by the American Customer Satisfaction Index. She is involved in the development of the Maximus Total Experience Management (TXM) solution and supports technology architecture with agile deployment.