Maura Mullaney
About Maura Mullaney
Maura Mullaney is the Customer Service Team Supervisor at Maximus, with extensive experience in customer service management and team supervision.
Customer Service Team Supervisor
Maura Mullaney is currently employed at Maximus as a Customer Service Team Supervisor. She began her tenure at Maximus in 2020 and has since been overseeing customer service operations. In her role, Maura focuses on establishing metrics, ensuring compliance, and resolving complex escalations. She is dedicated to training and development, ensuring that her team is well-coached and proficient in handling customer inquiries.
Past Experience at Victra - Verizon Authorized Retailer
Before joining Maximus, Maura Mullaney worked at Victra - Verizon Authorized Retailer as a Customer Service Manager from 2018 to 2020. During her two-year tenure in the Raleigh-Durham, North Carolina Area, she managed customer service operations, emphasizing team building and the hiring process. She played a key role in developing and maintaining high standards of customer service excellence.
Experience at Conduent
From 2014 to 2018, Maura Mullaney served as a Team Supervisor at Conduent in Raleigh, North Carolina. Over her four years with the company, she was responsible for supervising team activities and ensuring customer service quality. Maura's work involved setting performance metrics, coaching team members, and maintaining compliance within customer service procedures.
Years at Amtrak
Maura Mullaney amassed 20 years of experience working with Amtrak as a Railroad Conductor from 1994 to 2014. During her lengthy tenure in Raleigh, NC, she was responsible for operational safety, adherence to protocols, and passenger service. Her extensive experience with Amtrak laid a strong foundation for her subsequent roles in customer service management.
Education in Political Science and Government
Maura Mullaney studied Political Science and Government at Providence College. The educational background provided her with analytical skills and a broad understanding of organizational structures, which she has effectively applied in her various roles in customer service and team supervision.